Billing
- Memberships are billed monthly based on the date of enrolment
- We do not accept American Express
Freezes and cancellations
- To give you maximum flexibility over your membership, recurring memberships cannot be frozen. They can be cancelled and restarted at any time without any start-up fees, allowing you to choose your new monthly billing date.
- Customers may cancel their recurring membership after the first payment of one full month of membership
- Memberships cannot be transferred or refunded
Price changes
- LCC may change membership fees at any time
- We will notify recurring members of any upcoming price change by email at least 30 days in advance
Storage and processing of payment information
- Recurring memberships use a PCI-compliant payment gateway, Windcave, to store card details and take payments
- Your payment details are not stored electronically by LCC
Proof of status will be required to purchase concession memberships. If your evidence is medically sensitive or you'd simply prefer to have it validated in person, please bring it with you on your next visit after purchase.
- Full-time students and apprentices: Student card with expiry date
- Universal Credit and New Style Jobseeker's Allowance recipients: Recent monthly statement or Proof of Benefit letter
- Disabled customers: Doctor's letter, PIP award letter, Blue Badge, Disabled Persons Railcard, National Disabled Identification Card (DID), or Freedom Card (not exhaustive)
- Carers: Attendance Allowance award letter, Access Card, National Carers Card (not exhaustive)